Refund policy

📦 Shipping & Delivery Policy
Our team works hard to get your orders out as quickly as possible. We aim to process and ship all products within one week of your purchase.
  • Out-of-Stock Items: If an item is unavailable, we will contact you immediately to find a suitable solution.
  • Faster Delivery: You can optimize your delivery speed by providing a standard, courier-friendly shipping address.
  • Tracking Numbers: Every order includes a tracking number sent directly to your email upon shipment.
  • Weather & Heat Protection: When shipping to zones above 24°C / 75°F, we take extra precautions to prevent heat damage. We provide reflective lining, ice packs, and upgraded expedited shipping at no extra cost to you.
🍫 Our 100% Happiness Guarantee
At 7 Summits Snacks, we want every bite of your chocolate to be perfect. If something isn't right, we are here to make it happen. You can shop with absolute confidence knowing your satisfaction is our top priority.
  • 30-Day Window: If you are unsatisfied with your website purchase, please let us know within 30 days of the delivery date.
  • How to Reach Us: Email our team at info@7summitssnacks.com with your order number and product details.
  • Refunds & Replacements: We will happily issue a full replacement or refund for any orders that do not meet our quality standards.
  • Chocolate Returns: To receive a full refund on a case of chocolate bars, we ask that no more than 2 bars are missing from the returned package.
🌡️ Weather & Transit Protection
Because premium chocolate is sensitive to temperature, we take extensive precautions to ensure your order arrives in perfect condition.
  • Our Melting Guarantee: We cover transit melting under our guarantee for standard shipping conditions (temperature less than 35°C (95°F). Just send us a photo of the damaged product, and our team will work with you on a solution.
  • Exceptions Outside Our Control: Please note that we cannot automatically guarantee a free replacement or refund for melting caused by circumstances beyond our control. This includes:
    • International border and customs delays
    • Extreme weather conditions exceeding 35°C (95°F)
  • Case-by-Case Review: If your order is impacted by these extreme delays or heat waves, please still reach out to us. We review these unique situations individually to find a fair compromise.
👕 Gear & Accessories
We gladly accept exchanges and refunds on any unworn, unwashed clothing and unused accessories.
  • Prepaid Shipping: We will cover the return shipping costs by providing you with a prepaid label.
  • Inspection Policy: Once your returned items arrive at our facility, our team will inspect them to ensure they meet our resale standards.
  • Final Approval: Your refund or exchange will be officially issued after the items successfully pass this quality inspection.